Frequently Asked Questions
Everything you need to know about shopping with Petit Lem.
What is Petit Lem's shipping policy?
We offer standard and express shipping options. Orders over $75 qualify for free standard shipping within North America. Delivery times typically range from 3 to 7 business days depending on your location.
How do I return or exchange an item?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. To start a return or exchange, please visit our online Return Portal with your order number and zip code.
What materials do you use for your baby clothing?
Quality and comfort are our priorities. Most of our collections are crafted from premium organic cotton and sustainable bamboo blends to ensure softness and breathability for sensitive skin.
How do I know which size to buy for my child?
Each product page features a detailed size guide based on height and weight. If you are between sizes, we generally recommend sizing up to ensure a comfortable fit for growing children.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of order placement. Please contact our customer support team immediately for assistance.